What is the salary for this role?

Servicenow has not stated compensation in the listing. Check the original posting or ask during the application process.

Is the Principal Customer Success Executive - Manufacturing Vertical position remote, hybrid or onsite?

The listing marks this role as remote, with Detroit, us as the location.

What is the application deadline?

Servicenow has not listed a fixed deadline, so apply early in case the opening is filled.

SmartRecruiters · Posted 2 Oct 2026

full-time

Top Company

Principal Customer Success Executive - Manufacturing Vertical

Servicenow · Detroit, us

Servicenow provides enterprise cloud platforms that help organizations automate workflows and improve service delivery. In this role, the Principal Customer Success Executive focuses on the manufacturing vertical, working closely with clients to ensure they achieve measurable value from Servicenow solutions. Day‑to‑day activities include conducting business reviews, identifying expansion opportunities, coordinating with product and support teams to resolve issues, and guiding customers through adoption of new features. The executive also acts as the primary advocate for manufacturing customers inside the company, feeding back industry‑specific requirements to shape product roadmaps. Success is measured by retention, renewal rates, and customer satisfaction scores. The position suits seasoned customer‑success professionals who have a track record of managing strategic accounts, preferably within manufacturing or related industrial sectors, and who possess strong communication, analytical, and stakeholder‑management skills. Experience with SaaS platforms and a consultative mindset are important for driving long‑term partnerships.

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Education

Level: Bachelor's degree

Role	Principal Customer Success Executive - Manufacturing Vertical
Company	Servicenow
Location	Detroit, us
Type	full-time
Compensation	Not disclosed
Posted	2026-10-02
Deadline	Rolling

Typical process for this type of role

A general guide — the exact steps for this specific listing may vary; check the original posting for details.

1ApplicationSubmit your resume through the apply link.
2ScreeningRecruiter reviews your background against the role.
3AssessmentA technical test, assignment, or coding round, depending on the role.
4Interview(s)One or more rounds with the hiring team.
5OfferOffer letter with compensation and start date.

Before you apply

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Principal Customer Success Executive - Manufacturing Vertical at Servicenow: frequently asked questions

Who can apply for the Principal Customer Success Executive - Manufacturing Vertical role at Servicenow?: The listing asks for Bachelor's degree; freshers are welcome.
What is the salary for this role?: Servicenow has not stated compensation in the listing. Check the original posting or ask during the application process.
Is the Principal Customer Success Executive - Manufacturing Vertical position remote, hybrid or onsite?: The listing marks this role as remote, with Detroit, us as the location.
What is the application deadline?: Servicenow has not listed a fixed deadline, so apply early in case the opening is filled.
How do I apply for the Principal Customer Success Executive - Manufacturing Vertical role?: Use the Apply button on this page. It opens the original listing on jobs.smartrecruiters.com, where you submit your application with the company.