Greenhouse ·
full-timePrincipal Pricing And Monetization Manager
Twilio · Remote - US
Twilio is a company in the communications platform as a service space that provides solutions for businesses to build personalized customer experiences. As a Principal Pricing and Monetization Manager, you will lead and scale platform-wide pricing strategies to drive business growth and simplify the purchasing experience for customers. Your day-to-day responsibilities will involve architecting complex pricing and packaging frameworks, performing deep financial analysis on product usage and customer behavior, and collaborating with product and sales leadership to align monetization strategies with go-to-market goals. You will act as a strategic bridge across multiple departments, including finance and marketing, to ensure the successful execution of pricing initiatives. This role is well-suited for a seasoned professional with over eight years of experience in pricing strategy, specifically within SaaS, PaaS, or telecommunications. The ideal candidate possesses strong financial modeling skills, a proven track record of managing multi-stakeholder projects, and the ability to communicate complex data-driven insights to senior leadership to influence organizational decision-making.
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Principal Pricing and Monetization Manager About the job This position is needed to lead and scale Twilio’s platform-wide pricing and monetization strategies. This is a high-impact, strategic leadership role critical to driving Twilio's pricing strategy and operationalizing key pricing processes. Your work will directly contribute to accelerating Twilio's business growth while simplifying the purchasing experience for our customers. Reporting to the Director of Monetization & Pricing Strategy, you will act as a primary strategic leader shaping complex pricing and packaging strategies for Twilio’s expanding product portfolio. Responsibilities In this role, you’ll: Architect and shape strategy: Develop advanced pricing and packaging strategies that generate incremental revenue and margin for Twilio, incorporating considerations like product strategy, GTM strategy, competitive differentiation, and deep financial analysis. Partner with Product leadership: Work closely with Product teams and senior leaders to align product strategy and roadmaps with monetization frameworks, providing critical insights into competitor pricing and packaging to inform requirements. Analyze data: Dive into complex datasets across sales, customer behavior, product usage, competitive benchmarks, and financial data to inform pricing strategies. Champion cross-functional collaboration: Act as a strategic bridge and internal champion across GTM Strategy, Product, Sales, Marketing, and Finance to ensure organizational alignment and flawless execution of new pricing initiatives. Lead complex projects: Own the end-to-end delivery of highly complex, multi-stakeholder monetization projects that generate clear, measurable business impact at the enterprise level. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Pricing Expertise : 8+ years of relevant experience in pricing strategy, including at least 5 years of direct ownership over pricing and monetization strategies in telecom, SaaS, PaaS, or adjacent industries. Financial Modeling & Analytics : Hands-on mastery of developing complex pricing models and evaluating monetization frameworks to generate insights and drive strategic alignment. Cross-Functional Project Management : A proven track record of leading and delivering complex, multi-stakeholder projects that generate clear, measurable business impact. Executive Communication & Influence : Exceptional oral and written communication skills, with a demonstrated ability to translate complex pricing concepts into compelling narratives that influence peers and senior leadership. Education : Bachelor’s degree in a quantitative or business-related field, or equivalent experience. Desired: Industry Expertise: Past experience in a B2B environment Platform-Level Pricing Strategy : Direct experience designing and scaling multi-product, platform-level pricing strategies Pricing Methodologies : Deep understanding of advanced pricing survey techniques (e.g., conjoint analysis, Van Westendorp). Advanced Education : Consulting experience, MBA, or an advanced degree in a quantitative discipline. Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information belo
| Role | Principal Pricing And Monetization Manager |
|---|---|
| Company | Twilio |
| Location | Remote - US |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-19 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Principal Pricing And Monetization Manager at Twilio: frequently asked questions
- What is the salary for this role?
- Twilio has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Principal Pricing And Monetization Manager position remote, hybrid or onsite?
- The listing marks this role as remote, with Remote - US as the location.
- What is the application deadline?
- Twilio has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Principal Pricing And Monetization Manager role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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