Greenhouse ·
full-timeSr. Program Manager, Talent Development
Twilio · Remote - US
Twilio provides cloud-based communications tools that let businesses and developers add voice, messaging, and video capabilities to their applications. The company operates with a remote-first model, enabling employees to collaborate from anywhere while maintaining a focus on inclusion and global impact. As a Senior Program Manager in Talent Development, you will design and deliver learning experiences for Twilio's workforce, including leadership development programs, manager training, and individual-contributor sessions. Day-to-day work involves assessing needs, creating facilitator guides and materials, leading virtual, in-person, and hybrid workshops, and facilitating off-site meetings for senior teams. You will also act as an internal coach, providing one-on-one and team coaching to reinforce learning, and you will build an internal facilitation bench by certifying facilitators and setting quality standards. Partnering with HR business partners and leaders, you will identify capability gaps, decide whether training, coaching, or a facilitated intervention is appropriate, and measure outcomes through feedback, behavior change, and business results to continuously improve programs. The role suits an experienced facilitator with a coaching credential, strong instructional design skills, and seven to ten years of talent-development background, preferably with an advanced degree in organizational development, adult learning, or a related field.
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Sr. Program Manager, Talent Development About the job This position is needed to build and lead the live learning experiences that shape how Twilions grow, lead, and work together. You will design and facilitate Twilio's development programs, design and lead leadership team offsites, and serve as an internal coach to leaders and emerging talent around the globe. Reporting to the Senior Director of Talent Development, you will spend most of your time in the room, virtual or in person, with Twilions: designing programs, facilitating sessions, guiding leadership teams through high-stakes offsites, and coaching leaders through pivotal growth moments. The ideal candidate is an expert facilitator and credentialed coach who designs with rigor, reads a room in real time, and turns every session into measurable behavior change. Responsibilities In this role, you’ll: Design and build facilitated development programs end to end, from needs assessment and learning objectives through facilitator guides, participant materials, and experiential activities, for leaders, managers, and individual contributors globally. Facilitate Twilio's development programs in person, virtually, and in hybrid formats, delivering engaging, inclusive sessions that build skills and shift behavior across a global, remote-first workforce. Design and facilitate leadership team offsites and team effectiveness sessions, partnering with senior leaders to define outcomes, build agendas, guide strategic conversations, and drive clear commitments and follow-through. Serve as an internal coach to leaders and high-potential talent, delivering one-on-one and team coaching engagements and embedding coaching into development programs to reinforce learning. Build internal facilitation capability by developing and certifying a bench of facilitators, and set the design and delivery standards for Talent Development programs. Partner with HRBPs and business leaders to diagnose capability gaps and determine whether training, coaching, or a facilitated team intervention is the right solution. Measure the impact of programs, offsites, and coaching through participant feedback, behavior change, and business outcomes, and use the data to continuously iterate. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Bachelor's degree required; advanced degree in Organizational Development, Industrial-Organizational Psychology, Adult Learning, Education, or a related field preferred. 7-10 years in talent development, with 7+ years designing and facilitating leadership, manager, and professional development programs. Demonstrated experience designing and facilitating executive and leadership team offsites, including strategic planning, team alignment, and team effectiveness sessions. Expert facilitation skills across in-person, virtual, and hybrid formats, with the ability to engage diverse global audiences and navigate challenging group dynamics in real time. Strong instructional design skills grounded in adult learning principles, including building facilitator guides and programs that scale through train-the-trainer models. Executive presence with the ability to build trust quickly, deliver candid feedback, and maintain strict confidentiality with senior leaders. Experience using learning and coaching data, including feedback, behavior change, and business metrics, to demonstrate impact and drive program decisions. Willingness to travel for in-person programs and offsites (approx. 25%). Desired: Certification in assessment tools such as Hogan, DiSC, MBTI, or 360-degree feedback instruments. Experience building an internal coaching program or a facilitat
| Role | Sr. Program Manager, Talent Development |
|---|---|
| Company | Twilio |
| Location | Remote - US |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-07 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Sr. Program Manager, Talent Development at Twilio: frequently asked questions
- What is the salary for this role?
- Twilio has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Sr. Program Manager, Talent Development position remote, hybrid or onsite?
- The listing marks this role as remote, with Remote - US as the location.
- What is the application deadline?
- Twilio has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Sr. Program Manager, Talent Development role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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