Greenhouse ·
contractAPI Support Engineer
Asana · Warsaw
Asana is a company operating in the productivity and work management software space. As an API Support Engineer based in Warsaw, you will serve as a technical partner for developers and customers integrating with the platform. This role involves diagnosing complex API-related issues, troubleshooting integration challenges, and ensuring developers can build reliably on the platform. Your daily responsibilities will include triaging bugs, communicating technical updates, reviewing third-party app integrations for compliance, and updating developer documentation. You will act as a bridge between customers and internal R&D teams, advocating for platform improvements based on real-world feedback. This position is well-suited for candidates who possess strong analytical skills, a solid understanding of REST API fundamentals, and proficiency in JavaScript or Python. It requires an individual who can balance technical depth with clear communication, as you will be responsible for explaining complex concepts to diverse audiences. If you are detail-oriented, technically curious, and experienced in developer support or application development, this hybrid role offers the opportunity to influence the integration experience within a fast-paced environment.
As a Developer Support Engineer, you’ll be a trusted technical partner for developers and customers integrating with the Asana platform. You’ll focus on API-related troubleshooting, developer workflows, and integration challenges - helping customers build reliably and confidently on top of our APIs. This is a hands-on role requiring basic programming skills, strong analytical skills, API debugging expertise, centered on delivering high-quality, developer-first support, combining technical depth with clear, empathetic communication. In this role, you’ll work closely with customers to understand their use cases, diagnose complex technical issues, and advocate for improvements to our APIs and platform capabilities. You’ll collaborate cross-functionally with Engineering, Product, and Developer Relations to drive scalable solutions, share developer insights, and improve the overall integration experience. You’ll thrive here if you’re technically curious, detail-oriented, and passionate about helping developers succeed through thoughtful, durable solutions—not just quick fixes. This role is based in our Warsaw office with an office-centric hybrid schedule. Along with most Asanas, you’ll work from this office in person on Mondays, Tuesdays, and Thursdays. Most Asanas have the option to work from home on Wednesdays and Fridays. If you're interviewing for this role, your Talent Acquisition Partner will share more about the in-office requirements. You will: Provide technical support to customers, including debugging, troubleshooting and resolving API-related issues. Given the complexity and breadth of Asana's use across many industries, this is not a typical "question and answer" support role. Triage and escalate API-related bugs and critical issues to R&D teams. Support developers through email, our community forum, and live chat, ensuring they can successfully build on our platform. Monitor internal Slack channels for urgent API support requests. Collaborate with R&D teams to understand our API and influence improvements based on customer feedback. Assist with API releases by communicating changelog updates and deprecation notices. Review and approve third-party app integrations based on security and compliance guidelines. Update developer documentation to clarify API usage and best practices. Act as a liaison between API teams and Customer Support to ensure smooth communication about upcoming releases and changes. Provide customer communication support during incidents involving API, webhooks, or event streams. About You: 3+ years of experience in technical support, developer support, application development or a related role. Experience developing or integrating applications using APIs (including personal projects). Strong written and verbal communication skills in English, with the ability to explain technical concepts to both technical and non-technical audiences. Strong understanding of REST API fundamentals (HTTP methods, JSON, pagination, query parameters, request bodies/responses). Ability to write and debug scripts in JavaScript or Python to interact with APIs. Excellent troubleshooting and debugging skills, with the ability to interpret error messages and resolve API-related issues. Experience working cross-functionally with engineering, product, and support teams. Comfortable with and has experience working in fast-paced, agile, and ambiguous environments while working in a consultative manner with customers Nice to Have Understanding of OAuth concepts and authentication protocols. Basic Git proficiency. Familiarity with webhooks and event-driven architectures. Experience with command-line tools and basic Linux/Unix navigation. Prior experience in developer relations, technical writing, or API advocacy. Experience working with the Asana API or similar productivity tool APIs. Experience with PowerBI and/or Tableau custom connectors Public speaking, blogging, or content creation about technical topics. What we offer Generous, transparent and fair compensation system (base salary and generous Restricted Stock Unit for Asana Inc.) Contract of Employment ( with 50% tax deductible costs for author’s rights usage for Engineers) Health insurance with dental and travel coverage (Lux Med) Lunch catering on the days that you work from the office Career growth budget Home office setup budget Gym/Fitness reimbursement Fertility healthcare and family-forming support with Carrot Mental health support in Modern Health Group life insurance MacBooks with all necessary accessories For this role, the estimated base salary range is between 15 417 - 16 980 PLN gross monthly on the contract of employment (UoP). The actual base salary will vary based on various factors and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base compensation range for this role may be modified. Our total compensation consists of base salary and equity (RSUs). #LI-Hybrid #LI
| Role | API Support Engineer |
|---|---|
| Company | Asana |
| Location | Warsaw |
| Type | contract |
| Compensation | Not disclosed |
| Posted | 2026-10-07 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4About Asana
Asana is an operating system designed for human-agent teams to manage critical workflows. Founded in 2008, the platform utilizes the Asana Work Graph, a system that connects tasks, projects, goals, and dependencies to provide a shared context for both human users and AI agents. The software enables teams to collaborate within a shared space, utilizing shared memory to improve workflows over time while maintaining enterprise-grade governance, including audit trails and scoped permissions. Asana serves a wide range of organizations, including 85% of Fortune 100 companies, by providing tools for project management, compliance, portfolio monitoring, and cross-functional alignment. The platform is designed to help teams coordinate work, reduce time spent on status updates, and integrate AI agents directly into existing business processes.
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