What is the salary for this role?

Paytm has not stated compensation in the listing. Check the original posting or ask during the application process.

Is the Collection Manager- Business- Lending Collections position remote, hybrid or onsite?

The listing gives Sonipat, Haryana as the location and does not state a work mode.

What is the application deadline?

Paytm has not listed a fixed deadline, so apply early in case the opening is filled.

How do I apply for the Collection Manager- Business- Lending Collections role?

Use the Apply button on this page. It opens the original listing on jobs.lever.co, where you submit your application with the company.

Lever · Posted 8 Oct 2026

full-time

Top Company

Collection Manager- Business- Lending Collections

Paytm · Sonipat, Haryana

Paytm operates as a fintech company offering digital payments, wallet services and lending products to consumers and merchants. The Collections team within the organization focuses on recovering overdue amounts, monitoring field collection activities and ensuring that all recovery practices follow regulatory guidelines and internal policies. In the role of Collection Manager, the incumbent will oversee collection operations for a defined territory, lead a team of collection executives and field officers, and work to meet monthly and quarterly recovery targets. Day‑to‑day activities include tracking team productivity, reviewing daily and monthly MIS reports, designing and adjusting collection strategies to improve recovery rates, managing escalations from customers or agencies, conducting field visits to verify compliance, and coordinating with credit, risk and operations teams to resolve portfolio issues. The position also involves coaching staff, identifying process gaps or fraud risks, and ensuring adherence to the company’s Code of Conduct. Suitable candidates will have at least four years of experience in collections or recovery, preferably in banking, NBFC or fintech settings, with proven ability to lead field teams, strong analytical and communication skills, and proficiency in Excel and collection reporting systems. A graduate degree in any discipline is required.

collection managementteam leadershipfield operationsdelinquency controlmis reportingstakeholder coordinationregulatory compliancerecovery performancefinancial servicesnbfc experience

Job Title: Collection Manager About the Team: The Collections team is responsible for managing overdue accounts, driving recovery performance, monitoring collection teams and agencies, and ensuring adherence to applicable regulatory guidelines and internal policies. About the Role: The Collection Manager will be responsible for managing collection operations across the assigned territory, leading a team of collection executives, driving collection targets, and ensuring effective portfolio management. The role requires strong team leadership, field execution, performance monitoring, and stakeholder management skills. Key Responsibilities: • Drive and achieve collection targets for the assigned territory and portfolio. • Lead, manage, and motivate a team of collection executives and field officers to achieve business targets. • Monitor team productivity, performance, attendance, and daily collection activities. • Develop and implement effective collection strategies to improve recovery rates and control delinquency. • Review daily and monthly collection MIS and take corrective actions to improve team performance. • Monitor collection agencies and ensure adherence to defined processes and performance benchmarks. • Manage escalations related to overdue accounts, customer concerns, and field collection activities. • Ensure adherence to applicable regulatory guidelines, internal policies, and the Code of Conduct. • Identify operational gaps, fraudulent practices, and risks within the collection process and take appropriate corrective action. • Conduct regular field visits to monitor collection activities and team performance. • Work closely with business, credit, risk, operations, and other stakeholders to resolve collection-related issues. • Drive capability building, coaching, and continuous improvement within the collection team. Skills and Competencies: • Strong experience in collections and recovery management. • Proven experience in team handling and managing field collection teams. • Strong target orientation with the ability to drive team performance. • Good communication, negotiation, and stakeholder management skills. • Strong analytical and problem-solving abilities. • Good understanding of collection processes, delinquency management, and agency management. • Ability to manage escalations and work effectively in a high-performance environment. • Proficiency in MS Excel, collection MIS, and reporting systems. Education and Experience: • Education: Graduate in any discipline. • Experience: 4+ years of relevant experience in collections and recovery management. • Prior experience in team handling, preferably in banking, NBFC, fintech, or financial services, will be preferred. • Candidates with experience managing field collection teams and collection agencies will be an added advantage. Compensation: Compensation will be commensurate with the candidate’s experience, expertise, and suitability for the role.

Role	Collection Manager- Business- Lending Collections
Company	Paytm
Location	Sonipat, Haryana
Type	full-time
Compensation	Not disclosed
Posted	2026-10-08
Deadline	Rolling

Typical process for this type of role

A general guide — the exact steps for this specific listing may vary; check the original posting for details.

1ApplicationSubmit your resume through the apply link.
2ScreeningRecruiter reviews your background against the role.
3AssessmentA technical test, assignment, or coding round, depending on the role.
4Interview(s)One or more rounds with the hiring team.
5OfferOffer letter with compensation and start date.

Before you apply

0/4

Updated resume saved as a PDF
Read the full job description and eligibility criteria
Portfolio, GitHub, or work samples relevant to the role
Notice period and expected compensation, in case it comes up