Greenhouse ·
full-timeOperations Solutions Manager
Flexport · Los Angeles, California, United States
Flexport operates in the global logistics and supply chain industry, focusing on technology-driven solutions to simplify international trade. As an Operations Solutions Manager, you will serve as the bridge between commercial growth and operational execution for enterprise-level clients. Your day-to-day responsibilities involve designing complex fulfillment workflows, including pick and pack processes, slotting strategies, and WMS/ERP integrations. You will act as an operational subject matter expert during the pre-sales phase, translating client requirements into actionable warehouse processes and cost-to-serve models. The role requires you to remain involved through the implementation stage to ensure that proposed solutions are delivered effectively. This position is well-suited for candidates with significant experience in warehouse operations, industrial engineering, and cross-functional collaboration. You should be comfortable navigating ambiguity, building reusable frameworks from scratch, and communicating technical operational constraints to commercial stakeholders. The role demands a balance of analytical rigor in facility planning and the interpersonal skills necessary to support sales teams in high-stakes client environments.
About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The opportunity: At Flexport, we make global trade easier for everyone — and enterprise fulfillment is where that promise gets tested at scale. As an Operations Solutions Manager, you'll sit at the intersection of commercial growth and operational execution, partnering daily with Sales, Account Management, Ops, Implementation, Solutions Engineering, Product, Tech, and Pricing to scope fulfillment solutions for high-volume, operationally complex enterprise clients. You'll be the one turning a client's ambitious (and often messy) requirements into a warehouse process that actually works — designing pick/pack flows, slotting strategy, and WMS/ERP integrations, then staying in the room through implementation to make sure what was sold gets delivered. The work is inherently ambiguous: no two enterprise clients want the same thing, so you'll build reusable frameworks as you go rather than following an existing playbook. If you can translate a pallet layout into a client-ready proposal, you'll fit right in here. You will: Partner with Sales to scope fulfillment solutions for prospective enterprise clients, serving as the operational SME in client-facing conversations on capabilities and custom flows Own solution design from pre-sale through onboarding, including time studies, equipment cost scoping, and total cost-to-serve estimates. Design warehouse workflows and process flow diagrams (inbound, putaway, pick/pack, returns) for non-standard requirements — WMS/ERP configurations, storage methodology, slotting — with an explicit cost lens to flag workflows that break at scale. Identify gaps in product capabilities and operational processes, and build the business case for tooling, process, or headcount investments. Propose implementation timelines based on scope of work and technical/ops readiness. Establish reusable frameworks and best practices for onboarding and solutioning enterprise accounts. You should have: 5+ years of hands-on warehouse operations experience with process/industrial engineering fundamentals, including slotting/cube optimization, facility layout design, capacity analysis, and space planning. Experience building or validating cost-to-serve/pricing models, ideally from deal desk or pricing conversations. Strong working knowledge of WMS and ERP platforms and how they integrate in a fulfillment environment. Cross-functional experience with Sales, Account Management, Ops, Implementation, Solutions Engineering, Product, Tech, and Pricing in a solutions or pre-sales capacity, moving fluidly between operational detail and client-facing communication. Strong written and verbal communication skills, able to translate operational constraints for commercial stakeholders. Comfort with ambiguity, a bias toward building structure where none exists, and willingness to travel 50%. A ""compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry The range displayed on each job posting reflects the minimum and maximum target for new hire base salary for the position in the posting's respective region. Our salary ranges are determined by role, level, and location. Within the range displayed, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and / or training. Base salary is just one part of our total rewards package at Flexport, which also includes bonus, equity, and comprehensive benefit offerings such as medical, dental, and flexible time off. The US base salary range for this position (this does not include bonus, equity and benefits): $100,000 — $115,000 USD Commitment to Equal Opportunity At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected b
| Role | Operations Solutions Manager |
|---|---|
| Company | Flexport |
| Location | Los Angeles, California, United States |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-07 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Operations Solutions Manager at Flexport: frequently asked questions
- What is the salary for this role?
- Flexport has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Operations Solutions Manager position remote, hybrid or onsite?
- The listing gives Los Angeles, California, United States as the location and does not state a work mode.
- What is the application deadline?
- Flexport has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Operations Solutions Manager role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
More at Flexport
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- Commercial Graduate Trainee · Frankfurt, Germany; Hamburg, Germany
- Sales Manager · Seoul, South Korea
- Senior Associate, Control Tower & Service Delivery · Shenzhen, China
- Staff Senior Software Engineer, Devex SRE · Amsterdam, Netherlands
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