Lever ·
full-timeProcess Trainer - Team Lead - LRM
Paytm · Chandigarh, Punjab
Paytm, a prominent mobile payments and financial services company in India, is hiring a Process Trainer and Team Lead for its Lending, Risk, and Management (LRM) division in Chandigarh. This role focuses on designing and delivering comprehensive training programs tailored for sales teams operating within the fintech and lending sectors. The successful candidate will be responsible for developing training content, including SOPs and e-learning modules, while conducting both classroom and field-based sessions to improve product knowledge and sales conversion rates. Daily responsibilities include evaluating trainee performance, identifying learning gaps, and providing ongoing coaching to ensure adherence to regulatory compliance and operational standards. This position requires a candidate with over three years of experience in sales training or learning and development, specifically within banking or NBFC environments. Strong networking capabilities are essential, as the role involves extensive travel to support business objectives. Proficiency in Microsoft Office tools and Learning Management Systems is preferred, alongside a proven ability to manage stakeholders and facilitate interactive learning experiences to drive productivity across the organization.
About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Role: Paytm is looking for an experienced, dynamic and experienced Trainer to design and deliver impactful training programs for sales teams across lending products and processes. Expectations/ Requirements: -3+ years of experience in Sales Training, Learning & Development, or Training Delivery within Banking, NBFC, Fintech, or Lending domains. -The ideal candidate will be responsible for enhancing product knowledge, sales capabilities, and process adherence through engaging learning interventions and continuous coaching initiatives. -Design and deliver training programs for sales teams on lending products, sales processes, compliance requirements, and operational procedures. -Develop and maintain training content, including presentations, training manuals, SOPs, assessments, and e-learning modules. -Conduct classroom, virtual, and field-based training sessions to ensure effective knowledge transfer and skill development. -Collaborate with business stakeholders and subject matter experts to create practical and engaging learning experiences aligned with business objectives. -Evaluate trainee performance through assessments, feedback, and performance tracking to identify learning gaps and improvement areas. -Provide ongoing coaching and mentoring to sales teams to improve productivity, customer handling, and conversion effectiveness. -Monitor training effectiveness and recommend enhancements to training methodologies, content, and delivery mechanisms. -Ensure all training programs remain aligned with organizational goals, regulatory guidelines, and evolving business requirements. Must Have: -Should have good networking capabilities and be willing to travel extensively throughout their specified area. Skilled in coaching and mentoring, a quick learner who grasps and puts into application the new learnt ideas and concepts. -Strong understanding of lending products, sales processes, and customer acquisition practices. -Excellent communication, presentation, and stakeholder management skills. -Ability to create engaging training content and facilitate interactive learning sessions. -Proficiency in Microsoft PowerPoint, Excel, and Learning Management Systems (LMS) is preferred. Educational Qualification: -Graduate/Postgraduate in any discipline. -Certification in Training & Development or Learning Facilitation will be an added advantage. Why join us? A collaborative output driven program that brings cohesiveness across businesses through technology Improve the average revenue per use by increasing the cross-sell opportunities A solid 360 feedback from your peer teams on your support of their goals. Respect, that is earned, not demanded from your peers and manager. Compensation: If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!
| Role | Process Trainer - Team Lead - LRM |
|---|---|
| Company | Paytm |
| Location | Chandigarh, Punjab |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-20 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Process Trainer - Team Lead - LRM at Paytm: frequently asked questions
- What is the salary for this role?
- Paytm has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Process Trainer - Team Lead - LRM position remote, hybrid or onsite?
- The listing gives Chandigarh, Punjab as the location and does not state a work mode.
- What is the application deadline?
- Paytm has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Process Trainer - Team Lead - LRM role?
- Use the Apply button on this page. It opens the original listing on jobs.lever.co, where you submit your application with the company.
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