Greenhouse ·
full-timeSenior Account Manager, Fulfillment
Flexport · Atlanta Warehouse; Chicago Warehouse; Dallas Warehouse; Phillipsburg Warehouse; San Bernardino Warehouse
About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The opportunity: We are seeking a seasoned and proactive Senior Account Manager, Fulfillment to join Flexport’s dynamic team. This senior role is pivotal to our mission of ensuring merchant success and driving sustainable growth in our fulfillment services. As a Fulfillment Account Manager, you will act as a trusted liaison between our merchants and all internal Flexport teams, ensuring seamless communication, strategic alignment, and operational excellence. Your primary responsibility is to support merchant retention and satisfaction, working collaboratively across departments to build and implement strategies that drive value for our clients and strengthen long-term relationships. This position requires both high-level strategic insight and hands-on execution skills, ideal for a professional eager to make a meaningful impact on client success. You will: Strategic Leadership and Team Collaboration: Contribute to the strategic direction of the account management function, helping align team resources and capabilities with Flexport's broader business objectives Mentor junior team members, sharing best practices and cultivating exceptional client relationship management skills Lead by example in implementing account management frameworks and processes to drive consistent excellence across accounts Coordinate and lead cross-functional project teams to deliver exceptional client outcomes Client Portfolio Management: Lead strategic relationships with Flexport's significant accounts, ensuring exceptional service delivery and partnership at various stakeholder levels Establish deep relationships with key client decision-makers, positioning yourself as a trusted strategic advisor who understands their business challenges and opportunities Lead complex initiatives that transform clients' supply chain operations and deliver substantial ROI Develop and implement strategic account plans that align with both client objectives and Flexport's growth goals Client Relationship Management: Establish and nurture strategic, long-lasting relationships with key merchants, ensuring they feel valued and supported throughout their Flexport journey Act as the primary point of contact for merchants, anticipating their needs, resolving inquiries, and proactively addressing concerns to enhance their experience with Flexport Serve as an advocate for the client within Flexport, ensuring their priorities and goals are represented across teams Revenue Growth and Business Strategy: Drive significant revenue growth by identifying and capitalizing on expansion opportunities within existing accounts Develop and implement strategies to maximize client retention, increase wallet share, and elevate the strategic value Flexport delivers Identify new service opportunities that address emerging client needs Collaborate with leadership to shape service offerings based on deep client insights Performance and Risk Management: Track and analyze metrics to measure account health, performance, and business impact Lead strategic reviews on portfolio performance, growth opportunities, and risk mitigation Identify early warning indicators of client dissatisfaction and implement preemptive intervention strategies Ensure compliance with regulatory requirements while maintaining a focus on client satisfaction and business growth Cross-functional Collaboration: Serve as the bridge between clients and Flexport's internal teams, driving alignment around strategic priorities Lead cross-functional initiatives that deliver transformative solutions to client challenges Collaborate with Product, Operations, Sales, and other teams to ensure Flexport's capabilities evolve to meet changing client needs Represent the voice of strategic clients in company planning and product development discussions You should have: Bachelor's degree in Business, Supply Chain Management, or a related field Extensive experience (8+ years) in account management or client success, with demonstrated success leading projects and driving strategic initiatives Proven track record of managing and growing significant client relationships, with demonstrated success managing a substantial book of business ($25M+
| Role | Senior Account Manager, Fulfillment |
|---|---|
| Company | Flexport |
| Location | Atlanta Warehouse; Chicago Warehouse; Dallas Warehouse; Phillipsburg Warehouse; San Bernardino Warehouse |
| Type | internship |
| Compensation | Not disclosed |
| Posted | 2026-09-22 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Senior Account Manager, Fulfillment at Flexport: frequently asked questions
- What is the salary for this role?
- Flexport has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Senior Account Manager, Fulfillment position remote, hybrid or onsite?
- The listing gives Atlanta Warehouse; Chicago Warehouse; Dallas Warehouse; Phillipsburg Warehouse; San Bernardino Warehouse as the location and does not state a work mode.
- What is the application deadline?
- Flexport has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Senior Account Manager, Fulfillment role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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