Greenhouse ·
full-timeSenior Onboarding Specialist - Singapore
Klaviyo · Singapore
Klaviyo is a marketing automation and customer data platform that helps ecommerce businesses design, launch and optimise email and SMS campaigns. The Senior Onboarding Specialist for APAC, based in Singapore, will act as the first point of contact for new customers, guiding them from contract signing through the first 30‑90 days of live operation. Daily tasks include defining project scope, creating implementation plans, coordinating resources, and delivering strategic advice on best‑practice campaign setup. The role requires translating technical integration details and data‑setup issues into clear guidance for both technical and non‑technical stakeholders, monitoring onboarding health metrics, and escalating problems when needed. The specialist will also capture customer feedback to inform product and process improvements and help establish scalable onboarding procedures for the new Singapore team. Ideal candidates are customer‑obsessed, technically curious, and experienced in project leadership, with strong communication skills and the ability to blend technical troubleshooting with strategic marketing recommendations for diverse ecommerce clients.
Education
- Level: Bachelor's degree
- Courses: B.E
Notes
0-1 year experience eligible.
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. At Klaviyo, we value the unique backgrounds, experiences, and perspectives each Klaviyo brings to our workplace every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. About the team Klaviyo's Onboarding team sets new customers up for long-term success from the moment they sign. We guide businesses of every size through setup, integration, and their first customer experiences on Klaviyo so they reach value quickly and build a strong foundation for growth. We work closely with Sales, Customer Success, Support, Product, and Engineering so every customer has a smooth path from signed contract to live revenue. Our best Onboarding Specialists are customer-obsessed, technically curious, and strong project leaders. They turn complex implementations into clear plans, build trust quickly with every stakeholder, and measure their success by customer outcomes, not tasks completed. About the role As Senior Onboarding Specialist, APAC, you'll be the first point of contact for new Klaviyo customers in the region. You'll guide them through their first 30 to 90 days, from sale to a successful go-live, and help them launch the first customer experiences that drive revenue. You'll join as a founding member of our Singapore team, so this role is both hands-on and foundational. Alongside owning a portfolio of onboardings, you'll help shape how Klaviyo onboards customers across APAC: what great looks like, which processes scale, and where the product and onboarding experience need to improve for this market. Our customers vary widely in size, maturity, and technical setup. This role suits someone who enjoys solving unique problems creatively, thrives in challenging situations, and can move easily between technical troubleshooting and strategic marketing advice. How you'll make an impact Own new customer relationships from sale through successful go-live, acting as their trusted guide and advocate throughout onboarding. Lead the implementation phase for each customer, including scope definition, project plans, resourcing, and timelines. Give proactive, strategic advice on Klaviyo best practices so customers hit their initial business goals and build their first campaigns and flows with confidence. Support customers on technical and non-technical questions, including integrations, data setup, marketing strategy, and wider ecommerce configuration. Explain complex concepts clearly to both technical and non-technical users across a wide range of technologies and platforms. Diagnose software issues, resolve customer concerns through established processes, and escalate appropriately when needed. Review customer dashboards proactively, address open issues early, and keep messaging consistent across every touchpoint. Monitor onboarding health, including time to first KAV, across your portfolio and act as a point of escalation when customers are at risk. Set priorities and build technical health plans for open problems so issues are resolved quickly. Run onboarding post-mortems, identify what worked and what didn't, and turn lessons learned into documented best practices. Document troubleshooting and resolution steps to build a shared knowledge base for the growing APAC team. Act as a product expert and bring customer insights to Product and Engineering to improve integrations, setup, UI, and anything else slowing customers down. Surface, coordinate, and drive new ideas to improve onboarding processes as a founding member of the Singapore team. Contribute to a team culture of collaboration, customer empathy, equality, and inclusion. What success looks like New customers reach go-live on time and achieve their first KAV quickly, with strong early engagement on the platform. Customers finish onboarding with a clear strategy, working integrations, and live campaigns and flows that drive revenue. High customer satisfaction and confidence at the end of onboarding, with smooth handoffs to Customer Success. Issues are spotted early, escalated appropriately, and resolved efficiently, with few surprises for customers or internal teams. A growing library of documented best practices, playbooks, and troubleshooting guides tailored to APAC customers. Measurable improvements in onboarding processes and time to value, driven by your post-m
| Role | Senior Onboarding Specialist, Mandarin Speaker |
|---|---|
| Company | Klaviyo |
| Location | Singapore |
| Type | contract |
| Compensation | Not disclosed |
| Posted | 2026-09-24 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4About Klaviyo
Klaviyo, Inc. is an AI-first B2C CRM platform founded in 2012 and headquartered in Boston. The company provides a unified solution that integrates marketing automation, customer service, analytics, and a data platform to help businesses manage customer relationships. By centralizing behavioral, transactional, and engagement data, Klaviyo enables brands to deliver personalized, omnichannel campaigns across email, SMS, WhatsApp, and mobile push notifications. The platform utilizes AI agents to automate marketing tasks, resolve customer service inquiries, and optimize campaign performance. Klaviyo currently serves over 205,000 brands across more than 100 countries, processing billions of events and managing billions of customer profiles daily to support business growth.
More at Klaviyo
Other jobs at Klaviyo
- Account Executive, Large Enterprise · Boston, MA
- Large Enterprise Sales Manager · San Francisco, CA
- Large Enterprise Sales Manager · Denver, CO
- Engineering Manager, Front-end (amplify Marketingteam) · Boston, MA
- Software Engineer II - SMS International · London, UK
Explore Related Placements
// similar opportunities
You might also like
Senior Specialist, HR Services
Mastercard
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sust...
Senior Product Support Specialist
Roblox
Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created ...
Associate Customer Success Manager, Asia (singapore)
Okta
Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure th...
Senior Workplace Experience Specialist
Zscaler
Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ plat...
Senior Compliance Specialist
Datadog
The Compliance Specialist, EMEA is a subject matter expert who owns employment, labor, and statutory compliance across the region (primarily France, Spain, Port...
Senior Lead Management Specialist
Cloudflare
About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of ...