Greenhouse ·
full-timeSenior Staff Program Manager, Creator Partnerships
Discord · San Francisco Bay Area
Discord is a communication platform widely used by gaming communities to interact before, during, and after gameplay. This Senior Staff Program Manager role focuses on formalizing and scaling the company's relationship with content creators who utilize the platform. The position involves building a creator strategy from the ground up, starting with direct engagement with existing influencers to understand their needs and pain points. Daily responsibilities include establishing clear communication channels, creating support and escalation paths, and managing direct relationships with key creators. You will act as a central point of contact, coordinating across internal departments such as product, marketing, policy, and support to ensure a cohesive experience. This role is suited for an experienced professional with over seven years of background in creator partnerships, community management, or platform programs. The ideal candidate is a strategic thinker capable of operating as an individual contributor who can build scalable systems and playbooks while maintaining the personal touch required to foster trust within the creator ecosystem. A deep understanding of how creators operate across various digital platforms and a strong interest in the gaming industry are essential for success in this position.
Education
- Level: Bachelor's degree
Key Skills
Experience required
7-7 years experienceAbout the Role Discord is hiring a Senior Staff Program Manager to build creator strategy, develop programs, manage relationships, and create systems. Responsibilities - Build Discord’s creator strategy from the ground up, including direct conversations and understanding creator needs. - Consolidate existing creator work, establish ownership, and create coherent programs. - Define creator criteria and develop approaches for selecting and serving trusted groups across games, platforms, formats, and communities. - Create programs focusing on accelerated support, clear escalation paths, and reliable two‑way communication channels. - Manage relationships with key creators, understand their use of Discord, solve problems, and build trust. - Build a creator council/network to gather feedback and identify platform gaps. - Develop systems and playbooks to scale programs while maintaining responsiveness. Requirements - 7+ years experience in creator partnerships, community, platform programs, marketing, product partnerships, or related fields. - Deep familiarity with how creators build audiences and manage communities on platforms such as YouTube, Twitch, TikTok, Instagram, Patreon, Reddit, and Discord. - Proven track record building and operating creator or partner programs at scale. - Ability to ship and iterate quickly, launching useful first versions and improving over time. - Comfortable leading as an individual contributor and creating alignment across cross‑functional teams without direct reports. - Excellent cross‑functional partnership skills with Support, Product, Marketing, Communications, Partnerships, Policy, etc. Bonus Points - Experience building creator, partner, ambassador, advisory, or VIP programs for consumer platforms. - Designed accelerated support or escalation programs for influential users. - Direct experience working with gaming creators.
Skills for this role
Required skills
Also mentioned in the listing
| Role | Senior Staff Program Manager, Creator Partnerships |
|---|---|
| Company | Discord |
| Location | San Francisco Bay Area |
| Compensation | Not disclosed |
| Posted | 2026-09-19 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Senior Staff Program Manager, Creator Partnerships at Discord: frequently asked questions
- Who can apply for the Senior Staff Program Manager, Creator Partnerships role at Discord?
- The listing asks for Bachelor's degree; 7-7 years of experience.
- What skills does the Senior Staff Program Manager, Creator Partnerships role require?
- The listing highlights Program Management, Community Management, Cross-functional Collaboration. Show each of these in a project or past role on your resume.
- What is the salary for this role?
- Discord has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Senior Staff Program Manager, Creator Partnerships position remote, hybrid or onsite?
- The listing gives San Francisco Bay Area as the location and does not state a work mode.
- What is the application deadline?
- Discord has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Senior Staff Program Manager, Creator Partnerships role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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