Greenhouse ·
full-timeBusiness Continuity Management Lead
Mercury · San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States
Mercury is a financial technology company currently preparing to transition into a banking institution. The Business Continuity Management (BCM) Lead will serve as a foundational role within the Risk team, tasked with designing and implementing an enterprise-wide continuity and operational resilience program from the ground up. This position involves establishing governance frameworks, policies, and standards to ensure the organization can maintain critical services and recover effectively from disruptions. The role requires a hands-on approach, particularly in the early stages, where the lead will facilitate business impact analyses, map dependencies, and coordinate with engineering teams on disaster recovery and incident response. The BCM Lead will act as a bridge between senior leadership and various business units, including product, legal, and compliance, to ensure continuity plans are actionable and tested. This role is well-suited for a seasoned professional with over a decade of experience in operational resilience or disaster recovery within highly regulated sectors. The ideal candidate possesses the strategic judgment to build a program that balances rigorous regulatory requirements with the agility of a fast-moving technology company, while also demonstrating the leadership capability to hire and mentor a growing team.
About the Role Mercury is seeking a Business Continuity Management (BCM) Lead to build and lead an enterprise-wide continuity program as we prepare to become a bank. As part of the Risk team, this leader will establish practical standards, clear accountability, and tested capabilities to maintain critical services and recover effectively from disruptions, with direct visibility to the CRO and senior leadership. This role fills the need for a dedicated leader to coordinate BCM across the organization. The ideal candidate combines deep continuity and resilience expertise with the judgment to build a proportionate program in a fast-moving environment, working effectively with Engineering, Operations, Product, Information Security, Legal, Compliance, and business teams. The BCM Lead will own the enterprise framework, coordination, oversight, and reporting. Business and technology owners will remain accountable for their continuity plans and recovery execution.Because this is a new program, the Lead will be hands-on in the initial build: facilitating the first round of BIAs and plans side by side with owners, running exercises, and driving identified gaps through remediation. This leader will also work closely with Engineering on technology disaster recovery and with relevant teams on incident response, crisis management, and third-party resilience. Key Responsibilities Develop and implement Mercury’s enterprise BCM framework, policies, standards, governance, and operating model, with a prioritized implementation roadmap aligned to bank-launch readiness and critical services. Partner with business owners to identify critical services, conduct business impact analyses (customer, financial, operational, and regulatory), and map dependencies across people, processes, technology, facilities, and third parties, including single points of failure. Establish recovery time objectives (RTOs) and recovery point objectives (RPOs), where applicable, with business and technology owners; challenge gaps between objectives and recovery capabilities. Set standards for continuity plans and recovery procedures, and facilitate and support accountable owners in developing actionable plans and alternative operating arrangements. Coordinate business continuity with technology disaster recovery, incident response, and crisis management, with clear activation criteria, escalation paths, and communications responsibilities. Design and lead a risk-based exercise program, from tabletop simulations to end-to-end recovery tests, and drive lessons learned, remediation tracking, and verification that gaps are closed. Partner with Third-Party Risk Management and vendor owners to assess critical provider recovery capabilities, contingency arrangements, and concentration dependencies. Embed continuity considerations into new products, material business changes, and technology implementations. Establish metrics and reporting that give management and relevant committees visibility into readiness, testing outcomes, material gaps, and overdue remediation. Build and lead a growing BCM team, including hiring and developing analysts as the program scales over the next year. Deliver role-based training and promote awareness of continuity responsibilities across the organization. Support regulatory examinations and bank-launch readiness reviews with accurate documentation and evidence of recovery capability. Qualifications 10+ years of experience in business continuity management, operational resilience, disaster recovery, or a related discipline within a fintech, financial institution, technology company, or other highly regulated environment. Demonstrated experience building or materially enhancing an enterprise BCM program, including governance, implementation, testing, and reporting. Strong skills in business impact analysis, critical-service identification, dependency mapping, and recovery objective development. Experience developing actionable continuity plans and leading exercises that test recovery assumptions and expose gaps. Sufficient technical fluency to work with Engineering on cloud services, system dependencies, data recovery, and technology disaster recovery. Working knowledge of third-party risk management, including assessing critical vendor recovery capabilities, contingency arrangements and concentration risk. Proven ability to drive cross-functional remediation through influence, with a clear view of where BCM oversight ends and business or technology ownership begins. Excellent written and verbal communication skills, including the ability to explain readiness gaps and tradeoffs to senior leadership. Experience managing a team of Business Continuity analysts. Preferred Qualifications Familiarity with banking supervisory expectations for business continuity, and operational resilience. Experience operating in a company-building or bank-building environment. Familiarity with recognized continuity standards, such as ISO 22301, and BCM t
| Role | Business Continuity Management Lead |
|---|---|
| Company | Mercury |
| Location | San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-21 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Business Continuity Management Lead at Mercury: frequently asked questions
- What is the salary for this role?
- Mercury has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Business Continuity Management Lead position remote, hybrid or onsite?
- The listing marks this role as remote, with San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States as the location.
- What is the application deadline?
- Mercury has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Business Continuity Management Lead role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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