Greenhouse ·
full-timeRenewals Specialist (12 Month FTC)
Klaviyo · Dublin, IE
Klaviyo is a technology company providing a platform that empowers creators and businesses to manage their customer data and marketing automation. As a Renewals Specialist on a 12-month fixed-term contract, you will be responsible for managing the end-to-end renewal cycle for commercial and SMB customers. Your day-to-day work involves overseeing contract completions, identifying potential churn risks, and collaborating closely with internal teams such as Customer Success, Sales, Finance, and Legal to ensure seamless account retention. You will maintain accurate renewal forecasts, handle pricing discussions, and act as a primary point of contact for customer stakeholders to ensure they continue to derive value from the platform. This role is well-suited for a candidate with two to five years of experience in account management, customer success, or sales support, particularly within the SaaS industry. The ideal applicant possesses strong organizational skills, a high level of technical proficiency with CRM tools like Salesforce or Gainsight, and the ability to navigate complex cross-functional workflows in a fast-paced environment.
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Renewal Specialist (12 months FTC) The global renewals team at Klaviyo focuses on retaining and expanding customer relationships by ensuring clients continue to see value in Klaviyo's platform. The team works closely with Customer Success, Sales, and other GTM teams to drive retention, reduce churn, and maximize renewal rates. The Renewal Specialist will own and drive timely renewals for contracted Klaviyo customers (Commercial/SMB market). They partner with Customer Success and Growth teams to manage renewals, support upsell opportunities, and ensure a seamless customer experience throughout the renewal cycle. They thrive in a fast-paced environment, ensuring smooth execution through strong organization and cross-functional collaboration. The Renewal Specialist is responsible for managing a portfolio of customer renewals, supporting retention efforts, and helping customers continue to realize value from Klaviyo’s platform. This individual will engage with customer stakeholders, collaborate across internal teams, and contribute to operational excellence within the renewals function. How you’ll make a difference: Renewal Management – Manage the end-to-end execution of customer renewals (Commercial / SMB), ensuring timely contract completion and supporting customer retention goals. Customer Relationship Management – Build and maintain relationships with customer stakeholders, providing a positive and professional renewal experience while addressing customer questions and concerns. Cross-Functional Collaboration – Partner closely with Customer Success, Sales, Finance, Legal, and other internal teams to support renewal execution and identify potential growth opportunities. Risk Identification & Retention Support – Monitor customer renewal activity and proactively identify risks to renewal success, escalating concerns and partnering with internal stakeholders on retention efforts. Forecasting & Pipeline Management – Maintain accurate renewal forecasts, pipeline tracking, and CRM hygiene to support business visibility and planning. Process Execution & Operational Excellence – Follow established renewal processes and contribute feedback and ideas to improve efficiency, scalability, and customer experience. Negotiation & Commercial Support – Support renewal discussions and pricing conversations within established guidelines to help drive mutually beneficial outcomes. Customer Advocacy – Act as a customer advocate internally, ensuring customer needs and feedback are communicated effectively across teams. What you’ll bring: Experience: 2–5 years in renewals, account management, customer success, sales support, or another customer-facing role, preferably within enterprise software or SaaS. Collaboration & Communication: Strong interpersonal, written, and verbal communication skills with the ability to build effective working relationships internally and externally. Organization & Time Management: Ability to manage multiple priorities and deadlines in a fast-paced environment with strong attention to detail. Problem Solving: Ability to identify customer challenges, think critically, and collaborate on solutions to support successful renewal outcomes. Analytical Mindset: Comfortable leveraging customer data, reporting, and CRM systems to manage renewals and identify risks or opportunities. Technical Acumen: Proficiency in CRM tools (Salesforce, Gainsight, etc.) and other customer management systems preferred. Nice to have: High school diploma or equivalent work experience required; Bachelor’s degree preferred. Experience working in SaaS, subscription-based businesses, or customer lifecycle management environments preferred. Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range in Local Currency: €54.400 — €81.600 EUR This role may requ
| Role | Renewals Specialist (12 Month FTC) |
|---|---|
| Company | Klaviyo |
| Location | Dublin, IE |
| Compensation | Not disclosed |
| Posted | 2026-09-25 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4About Klaviyo
Klaviyo, Inc. is an AI-first B2C CRM platform founded in 2012 and headquartered in Boston. The company provides a unified solution that integrates marketing automation, customer service, analytics, and a data platform to help businesses manage customer relationships. By centralizing behavioral, transactional, and engagement data, Klaviyo enables brands to deliver personalized, omnichannel campaigns across email, SMS, WhatsApp, and mobile push notifications. The platform utilizes AI agents to automate marketing tasks, resolve customer service inquiries, and optimize campaign performance. Klaviyo currently serves over 205,000 brands across more than 100 countries, processing billions of events and managing billions of customer profiles daily to support business growth.
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