Greenhouse ·
full-timeSenior Director, GTM Enablement
Intercom · San Francisco, California
Intercom, now part of Salesforce, operates at the intersection of AI and customer experience, focusing on AI-driven customer service and support solutions. The Senior Director of GTM Enablement will lead the transformation of the company's revenue organization by moving away from traditional training models toward an AI-powered operating system. This role involves designing scalable workflows that integrate AI across the entire revenue lifecycle, including sales, onboarding, coaching, and product launches. You will collaborate closely with RevOps, Product, and Engineering teams to deploy AI-native tools and drive adoption across Sales, Solutions, and Customer Success departments. The position requires a leader capable of managing complex organizational change, advising executive leadership on long-term strategy, and bridging the gap between product readiness and field execution. This role is well-suited for experienced professionals with a background in GTM strategy, revenue operations, or product-led growth who possess a systems-thinking approach and a track record of operationalizing AI tools in high-velocity SaaS environments.
Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? The next generation of revenue organizations will look very different from today's GTM teams. We're looking for a Revenue Enablement leader to help build that future, moving beyond traditional training delivery to create an AI-powered operating system that scales our revenue organization. This is not a conventional enablement role. As AI changes how products are sold, how reps learn, and how work gets done, you'll define the right balance of human and AI effort across our go-to-market teams and design the team and workflows to match. What will I be doing? Building the future of revenue execution Build a next-generation enablement function for an AI-native company, shifting from reactive training to intelligent systems that improve execution, productivity, and customer outcomes Design scalable operating models that keep pace with fast product and GTM cycles Embedding AI across the revenue lifecycle Identify high-impact opportunities in sales workflows, onboarding, coaching and feedback, product launches, customer interactions, and knowledge management Work with RevOps, Product, and Engineering to deploy AI-native tools, and drive adoption across Sales, Solutions, Partnerships, and Customer Success Connecting product to field readiness Integrate launch cycles, positioning, competitive intelligence, and field readiness so revenue teams can pivot quickly as products and customer needs evolve Leading organizational change Shape how team structures, roles, workflows, and processes evolve as we move to AI-first ways of working Lead change management, and advise executive leadership on the long-term strategy for revenue execution What skills do I need? 15+ overall years of experience, 5+ years of leading enablement teams at a technology company. Track record building or evolving enablement, GTM operations, or revenue systems functions in high-velocity SaaS or AI-native environments Mastery of strategic revenue systems, including: Complex revenue workflows High-velocity product launch cycles Next-generation GTM execution Precision sales productivity systems Hands-on experience operationalizing AI-powered tools and workflows across the revenue lifecycle Strong cross-functional partnership with Product, Engineering, PMM, Sales, and RevOps Ability to combine systems thinking with fast execution Experience leading complex organizational change We're intentionally looking beyond traditional enablement backgrounds. Strong candidates may come from GTM strategy and operations, commercialization, product operations, AI workflow design, or product-led GTM. You might be a fit if you: Think in systems and adapt quickly Thrive in ambiguity and enjoy building where no playbook exists Believe AI will fundamentally reshape how revenue organizations operate *Proof of eligibility to work in the United States is required. The base salary range for candidates within the San Francisco Bay Area is $310,000 - $332,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). #LI-Hybrid Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. In the United St
| Role | Senior Director, GTM Enablement |
|---|---|
| Company | Intercom |
| Location | San Francisco, California |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-06 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Senior Director, GTM Enablement at Intercom: frequently asked questions
- What is the salary for this role?
- Intercom has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Senior Director, GTM Enablement position remote, hybrid or onsite?
- The listing gives San Francisco, California as the location and does not state a work mode.
- What is the application deadline?
- Intercom has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Senior Director, GTM Enablement role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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