Greenhouse ·
full-timeSenior Director, Field Enablement
Pagerduty · Remote (USA - San Francisco, CA)
PagerDuty is a global leader in AI-first digital operations, providing a platform that automates incident detection, diagnosis, and remediation for large-scale enterprises. As a Senior Director of Field Enablement, you will lead a global team dedicated to equipping sales, customer success, and partnership organizations with the tools, training, and resources necessary to support a rapidly diversifying product portfolio. Your day-to-day responsibilities will involve designing and executing comprehensive enablement strategies, including onboarding programs, continuous learning initiatives, and the development of sales collateral and competitive intelligence. You will partner closely with leadership to define success metrics, optimize sales processes, and drive the adoption of enablement technologies like MindTickle, Highspot, and Salesforce. This role is well-suited for a seasoned enablement leader with over a decade of experience in sales training or post-sales operations. The ideal candidate possesses a strategic mindset, a strong background in managing high-performing teams, and the ability to translate market insights into actionable programs that enhance productivity and drive business results in a high-growth SaaS environment.
PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform. ABOUT THE ROLE PagerDuty is seeking a Sr. Director, Field Enablement to join our diverse, customer-focused team! As Sr. Director of Field Enablement, you will lead a team of enablement professionals supporting our sales, customer success, and partnership organizations. You will build and scale our global enablement function to ensure our customer-facing teams are equipped to sell and support our diversifying product portfolio as we enter our next phase of growth. This is an exciting opportunity to shape the enablement strategy for a high-growth SaaS company and directly improve teams' capabilities and productivity worldwide. The ideal candidate is a strategic, seasoned enablement leader passionate about gathering customer feedback and competitive intelligence to develop programs that drive sales excellence and business results. ABOUT PAGERDUTY KEY RESPONSIBILITIES Develop, execute, optimize, and assess enablement programs in partnership with sales and customer success leadership, determining priorities and success metrics with key stakeholders Gather and share insights from customers, competitors, and the market to enable the positioning of PagerDuty’s value proposition to the market Drive the creation of learning programs and events that align with overall sales and company strategy, enhancing team capabilities, productivity, and high-level selling skills Build and maintain an enablement delivery platform that provides scalable, measurable content and learning resources to sales, customer success, and partnership teams Collaborate with marketing and product marketing to develop highly effective and repeatable sales messaging, selling tools, and collateral that enable consistent execution Design and maintain an end-to-end sales onboarding program in collaboration with HR that certifies new hires on company strategy, product messaging, and sales processes Develop and lead the everboarding process for the sales team to ensure the continued development of required behaviors and skills to successfully operate a consumption driven business Build out and scale enablement support functions for Customer Success and Partnerships organizations Communicate the enablement strategy, roadmap, and KPIs to stakeholders across all global organizations Develop and maintain a library of sales enablement resources, including sales playbooks, battle cards, product collateral, content library, and competitive intelligence Drive adoption and utilization of sales enablement tools such as MindTickle and Highspot Partner with the sales systems team to drive adoption and utilization of sales tools such as Clari, Salesloft, Salesforce, and others Conduct regular assessments and audits of sales processes and identify areas for improvement and optimization. Set key metrics to assess the impact of sales enablement efforts on sales performance Stay up-to-date with industry trends, best practices, and emerging technologies in sales enablement BASIC QUALIFICATIONS Bachelor's degree in business, marketing, or a related field. MBA is a plus 10+ years of sales enablement experience or a combination of sales / post sales, sales training, and enablement roles 5+ years of management experience leading and developing enablement teams Proven track record of building and delivering innovative, strategic sales enablement programs, including training, onboarding, certifications, and sales events Experience implementing and maintaining content management platforms such as Highspot or Seismic 3+ years of experience in high-velocity, high-growth startup environments, preferably in the SaaS space, or equivalent degree or experience PREFERRED QUALIFICATIONS Strong understanding of sales methodologies such as Force Management, MEDDIC and forecasting best practices Excellent communication and presentation skills, with the ability to effectively train and influence sales professionals at all levels Experience with Sales Operations and Salesforce.com Proficiency in using sales enablement tools, CRM systems, and content management platforms. Preferred platforms include Salesforce, Seismic, CRM Analytics, and more Analytical mindset with the ability to provide actionable insights Knowledge of Sales Manager training and sales coaching, particularly f
| Role | Senior Director, Field Enablement |
|---|---|
| Company | Pagerduty |
| Location | Remote (USA - San Francisco, CA) |
| Compensation | Not disclosed |
| Posted | 2026-09-24 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Senior Director, Field Enablement at Pagerduty: frequently asked questions
- What is the salary for this role?
- Pagerduty has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Senior Director, Field Enablement position remote, hybrid or onsite?
- The listing marks this role as remote, with Remote (USA - San Francisco, CA) as the location.
- What is the application deadline?
- Pagerduty has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Senior Director, Field Enablement role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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