Greenhouse ·
full-timeSenior Risk Program Manager - Fraud & Disputes Enablement
Mercury · San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States
Mercury is a fintech company that provides a full financial stack for startups, offering banking services through partner banks while focusing on product development for early-stage businesses. In this role you will join the Fraud & Disputes Enablement team, which supports Risk Operations by building programs that make fraud and dispute work faster, consistent, and audit-ready. Day-to-day you will lead Mercury's Bank Charter Readiness initiative, translating regulatory requirements such as Reg E and card-network rules into sequenced work plans, defining milestones, dependencies and risks, and reporting progress to executives. You will own the operational quality review and monthly CORs cadence for Fraud and Disputes, pulling data, crafting narratives, and tracking OKRs and health metrics. Using data analysis you will identify recurring problems, turn findings into lasting process, tooling or reporting improvements, and work with QC, L&D and Operations to route root causes to the right owners. You will also explore how AI and automation can streamline evidence gathering, SOP maintenance and decision-making, while coordinating with Compliance, Legal, Product, Engineering and vendor teams to keep examination preparation continuous and defensible.
About the Team: Mercury* is building a complete financial stack for startups, and Risk is how we protect our customers, Mercury, and the broader financial ecosystem. You'll join the Fraud & Disputes Enablement team, a shared-services group that makes our operations teams faster, more consistent, and ready for scrutiny. The team is made up of Quality Control, Learning & Development, and Program Management, and supports Fraud & Disputes. Role Summary: This is a generalist program management role for someone who builds programs from zero to one. You'll lead Mercury's Bank Charter Readiness work across Fraud, Disputes, and Risk UX, run the operating reviews and goal tracking that show leaders how Fraud and Disputes are performing, and use data to drive continuous improvement. You'll work with Risk Operations, Compliance, Risk Product, Engineering, Risk Strategy, and Vendor Management, and you'll show the team how AI can help us work smarter, not harder. *Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC. What You'll Do: Lead Bank Charter Readiness Translate the regulatory expectations of a chartered bank (Reg E, card network rules, and the standards examiners apply) into clear, sequenced work plans owned by the right teams. Build Bank Charter Readiness programs from zero to one: define scope, milestones, dependencies, and risks, and report progress to executives. Keep teams audit-ready every day, with current SOPs, traceable decisions, defensible evidence, and clean documentation, so exam preparation never becomes a scramble. Coordinate responses to regulator, auditor, and partner-bank inquiries with Compliance, Legal, and Operations. Lead Goal tracking, and Reporting for Fraud & Disputes Own the cadence and content of Operational Quality Reviews and Monthly CORs Reviews for Fraud and Disputes, from the data pull to the narrative to the follow-up actions. Define and track ops health measures and team goals, including OKRs, so leaders can see what is on track, what is at risk, and why. Build the reporting and dashboards leaders use to make decisions, and set up new reporting from scratch where none exists. Raise risks early, make trade-offs explicit, and drive decisions to closure with partners who don't report to you. Use data for continuous improvement Analyze quality, productivity, and compliance data across Fraud, Disputes, and Risk UX to find the patterns behind recurring problems. Turn those findings into durable process, tooling, and reporting improvements instead of one-off fixes. Work with QC, L&D, and Operations leaders to route root causes to the team that can fix them, and confirm the fix worked. Stand up new continuous improvement programs from zero to one and measure their results. What You'll Bring: 5+ years of program management experience in risk, compliance, fraud, disputes, or operations at a bank, fintech, or other regulated financial services company. Banking* experience, with working knowledge of how a regulated institution runs, and direct experience working with regulators, examiners, auditors, or sponsor banks (for example exam preparation, findings remediation, or regulatory responses). A record of building programs from zero to one, from ambiguous problem to measurable result, with impact beyond your immediate team. 2+ years of experience governing BPO or other outsourced operations, with a focus on governance: SLAs, performance and quality oversight, escalations, and regular business reviews. Strong understanding of risk operational processes in Fraud and/or Disputes, such as case handling, investigations, chargebacks, or Reg E error resolution. Comfort with data: you can define metrics, build or interpret dashboards, and explain what the numbers mean. Experience using AI and automation to improve how work gets done, for example synthesizing evidence and documentation, drafting and maintaining SOPs, analyzing QC and vendor data, summarizing incidents, and automating status reporting. Nice to Haves: Lean Six Sigma certification (Green Belt or above) or equivalent continuous improvement experience ISO quality credentials (for example ISO 9001 Lead Auditor or Implementer) or a similar quality management background PMI certification (PMP, PgMP) or equivalent Experience with change management frameworks such as Prosci/ADKAR, or ITIL-style incident and problem management Experience in QC program design, workforce management, or learning and development Familiarity with card network dispute rules and platforms Experience with Risk UX, customer-facing risk flows, in a regulated context Experience building and scaling a program in a high-growth environment Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestr
| Role | Senior Risk Program Manager - Fraud & Disputes Enablement |
|---|---|
| Company | Mercury |
| Location | San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-09 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Senior Risk Program Manager - Fraud & Disputes Enablement at Mercury: frequently asked questions
- What is the salary for this role?
- Mercury has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Senior Risk Program Manager - Fraud & Disputes Enablement position remote, hybrid or onsite?
- The listing marks this role as remote, with San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States as the location.
- What is the application deadline?
- Mercury has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Senior Risk Program Manager - Fraud & Disputes Enablement role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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